Shipping policy

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Delivery · umLight

Shipping Policy

Simple, trackable delivery for umLight orders shipped within the United States.

Last updated: August 10, 2026

FreeStandard shipping on eligible U.S. orders

3–6 daysEstimated transit after dispatch for standard items

TrackingTracking information emailed after dispatch

1. Shipping area and cost

umLight currently ships to addresses in the United States, including all 50 states. We do not currently ship internationally, to P.O. boxes, or to U.S. territories unless checkout specifically confirms availability.

Standard shipping: Free for eligible U.S. orders. Any non-standard shipping charge, if applicable, is shown clearly at checkout before payment. We do not add hidden shipping fees after checkout.

2. Processing and delivery times

Orders are generally processed within 1–2 business days. After dispatch, standard-size items generally arrive within 2–4 business days. Oversized or special-order items may require 28–35 business days after dispatch. These are estimates and may be affected by weather, carrier delays, or remote-area service.

3. Carriers and tracking

We use a tracked carrier selected according to the package size and destination, which may include UPS, FedEx, USPS, DHL, or another qualified delivery provider. Once the order ships, we email the tracking number. Tracking may take 1–2 business days to activate after the carrier receives the package.

4. Delayed, lost, or damaged packages

Check the tracking page and confirm that the delivery address is correct.
If tracking has not updated for 5 business days or the package shows delivered but cannot be found, contact support@umlight.com with your order number and tracking number.
If the package arrives damaged, keep the packaging and send photos of the carton, label, packaging, and product as soon as possible. We may provide replacement parts, a replacement product, or a refund under our return policy.

5. Address changes and order cancellations

Contact us as soon as possible if you need to change an address or cancel an order. We will try to help before dispatch, but an order that has already shipped may need to be handled under the return policy and may not be cancellable.