FAQ

Shipping

Where do you ship?

We currently ship within the United States only.

How much is shipping?

Eligible U.S. orders receive free standard shipping. Any applicable non-standard fee is shown at checkout before payment.

How long does delivery take?

Processing is generally 1–3 business days. Standard items generally arrive 5–8 business days after dispatch. Oversized or special-order items may take 28–35 business days after dispatch.

Returns and refunds

What is your return period?

Contact us within 90 calendar days of delivery for an eligible return.

Who pays return shipping?

For approved quality-related returns, umLight provides a prepaid return label and covers the return shipping cost.

How long do refunds take?

After the return arrives, we process approved refunds within 3 business days. Banks and card issuers may take another 5–10 business days to post the credit.

Damaged items, exchanges, and installation

What if my product arrives damaged or incomplete?

Keep the packaging and email support@umlight.com with your order number and photos or video. We may send replacement parts, a replacement product, or issue a refund.

Can I return an installed product?

Inspect products before installation. Installed, hard-wired, altered, or modified products are not eligible for a standard change-of-mind return. Manufacturing defects are reviewed case by case.

Do you offer exchanges?

For confirmed quality issues, we may provide replacement parts or a replacement product at no additional product or shipping cost. See the full return policy for details.

Warranty and payment

What is the warranty period?

umLight products include a 2-year limited warranty from delivery against manufacturing defects under normal residential use.

What payment methods are available?

Available payment methods and the final total are displayed securely at checkout before you place your order.