Return & Refund Policy

1. Return period

You may request a return within 90 calendar days from the date your order was delivered. Contact us before shipping anything back; unauthorized returns may not be accepted.

2. Products eligible for return

Products may be returned when they arrive damaged, defective, incomplete, materially different from the product description, or when you are not satisfied with the product quality. Return products with the original components, accessories, manuals, and packaging whenever reasonably possible.

3. Custom products and modified items

Custom-made, personalized, or modified products are not eligible for a standard change-of-mind return. If a custom product arrives damaged, defective, incomplete, or materially different from the approved order, contact us within 90 days. We will review the issue and may provide replacement parts, repair, replacement, or a full refund.

4. Installed products

Please inspect the product before installation. Installed, hard-wired, altered, disassembled, or modified products are not eligible for a standard change-of-mind return. If an installed product has a manufacturing defect or quality problem, contact us with photos or video before removing or returning it. We may provide replacement parts, a replacement product, or repair guidance. Installation and removal costs are not reimbursed unless agreed in writing.

5. Damaged, defective, incomplete, or missing items

Contact us as soon as possible after delivery and within the 90-day return period. Keep the shipping carton and packaging. Provide your order number, photos of the outer carton and shipping label, photos or video of the product and damage, and a description of missing parts or defects.

After review, we may provide replacement parts, a replacement product, or a full refund. When a return is required for transit damage or a confirmed quality defect, umLight provides the prepaid label and covers approved return shipping.

6. Return shipping cost and address

For approved quality-related returns, umLight pays the return shipping cost by providing a prepaid return label. The label or approval email will contain the specific return-processing address and carrier instructions. Do not send a return until our support team approves it.

Business address:
GLEANER TRADING LTD
4234 Maxson Rd
El Monte, CA 91732, United States

7. How to request a return

1. Email support@umlight.com with the subject “Return Request.” Include your order number, product name, delivery date, and reason.
2. For damage, defects, missing parts, or quality concerns, attach clear photos or video of the product, packaging, and shipping label.
3. Our support team will review the request and send approval, return instructions, and a prepaid label when approved.
4. Pack the product securely and give it to the carrier shown on the label.

8. Refund timing and method

After the return is delivered to us, we will inspect it and process an approved refund within 3 business days. The refund goes to the original payment method. Your bank or card issuer may require an additional 5–10 business days to post the credit. Original shipping charges, if separately charged, are refundable for an approved quality-related return.

9. Exchanges and replacement shipments

For damaged, defective, incomplete, or confirmed quality issues, we may offer replacement parts or a replacement product at no additional product or shipping cost. If the exact item is unavailable, we will offer a comparable replacement or a full refund. Other exchange requests depend on availability and any price difference will be explained before processing.

10. Warranty

umLight products are covered by a 2-year limited warranty from the date of delivery against manufacturing defects in materials and workmanship under normal residential use. It does not cover normal wear and tear, misuse, accidental damage, improper installation, unauthorized modification, or failure to follow care and installation instructions. Contact support@umlight.com with your order number and photos or video to start a claim.